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Painfully longish but, I did try Buehla Grainger >hhello Tyra_ >Hi Buehla. Welcome to Sony Online Support.
Please allow me a moment to review your concern. Tyra_ >Thank you for waiting, Buehla/ Tyra_ >Are you rferring our VAIO computer? Buehla Grainger >2050 Kenny Road, Columbus, OH 43221 Buehla Grainger >yes Tyra_ >Thank you for the confirmation. Tyra_ >Atm Hack Codes. Our VAIO Computers are supported by our dedicated VAIO support team and I would like to escalate this chat to the concerned team.
Buehla Grainger >did u need my address Tyra_ >Please wait, while the problem is escalated to another analyst Buehla Grainger >oh Howard_ >Hi Buehla. Welcome to Sony Online Support. Please allow me a moment to review your concern. Buehla Grainger >Hello, tyra was workign with me Howard_ >Thank you for waiting, Buehla. I'm sorry that the computer is not working as expected. I'll be glad to assist you with this.
Buehla Grainger >my grandson's computer Buehla Grainger >im using my grandsons computer Buehla Grainger >my laptop will notelet me in Howard_ >Okay, Buehla. Let me assist you with this. Howard_ >Could you please let me know the model # of the computer? Howard_ >The notebook model # begins with the letters 'VGN' or 'VPC' and are located on a small label on the frame around the LCD or above the keyboard. Buehla Grainger >okk one moment Howard_ >Sure, please go ahead.
Buehla Grainger >VGN-a190 Buehla Grainger >its a vaio laptop Howard_ >Thank you for providing the exact model # of the computer. Howard_ >May I know the date of purchase of the computer? Buehla Grainger >i think it was 4 ytears ago Buehla Grainger >it was februayr i think Howard_ >Thank you for the information, Buehla. Buehla Grainger >thank you are very nice Howard_ >We are the chat support team for Sony VAIO inwarrnty computer. Howard_ >Please wait while I escalate the chat to out of warranty Sony Support team.
Howard_ >Please wait, while the problem is escalated to another analyst Armando_ >Welcome to Sony Online Support. I see by your model number that your computer is out of warranty. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support.
We’ve been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session. Armando_ >Hi Howard. Please allow me a moment to review your concern. Buehla Grainger >15 minutes Armando_ >Thank you for waiting, Howard.
I'm sorry that the computer is displaying the error while booting to windows. I'll be glad to assist you with this. Buehla Grainger >my grandson sayd the Beyeos was passworded Armando_ >Could you please provide me the specific model # of the computer? Buehla Grainger >its avaio vgn-a190 Armando_ >Thanks for confirmation, Buehla. Buehla Grainger >i hav tried all of my passwords but it still gives me the numbers and letters Buehla Grainger >i didnt used to hav this and my grandson said his friend kyle did i t Buehla Grainger >Hello?
Howard Armando_ >Please turn OFF the numlock key to resolve the issue. Buehla Grainger >ok 1 moement Armando_ >Sure, Please go ahead. Buehla Grainger >the light went off Buehla Grainger >but it still wont let us in Armando_ >Please restart the computer and turn Off the numlock key and try again. Buehla Grainger >ok Buehla Grainger >its back on Buehla Grainger >it asks for password Buehla Grainger >its still gives me the red windows and those numbers Buehla Grainger >7DF6-T7P8-6R K6-2VHP Armando_ >Do you have any other user account to login? Buehla Grainger >it says enter one time key Buehla Grainger >i dont get to my user page Buehla Grainger >i dont egt to windows Armando_ >Have you tried booting the Computer in the Safe Mode and check if you are experiencing the same issue? Buehla Grainger >my grandson sez its in the Beyos? Buehla Grainger >or bioss Buehla Grainger >im 76 and i don know computers too well Armando_ >That's okay, I will stay online with you thourght the computing process.
Buehla Grainger >thank you Armando_ >You're welcome, Buehla. Armando_ >Follow the steps to start the Computer in Safe Mode: Armando_ >Please restart the Computer and tap F8 continuously to get the Advanced Boot Window. Armando_ >On the Advanced Boot window, select 'Safe Mode with Networking' and press Enter. Armando_ >Then the Computer will boot to Safe Mode. Buehla Grainger >it says enter bios password Buehla Grainger >f 8 doesnt do anything on it Buehla Grainger >oh i didn turn numb lock off Buehla Grainger >restarting it Armando_ >Pleae try using the F10 key to boot the computer in safemode.
Buehla Grainger >i pres them but it beeps at me Buehla Grainger >it still says ener bios pasword Buehla Grainger >*enter Armando_ >Based on the information provided, I suggest that you visit the nearest Sony Authorized Service Center to get your unit serviced. Buehla Grainger >get my unit serviced? Buehla Grainger >my computer Armando_ >Yes, that's right. Buehla Grainger >oh, well Buehla Grainger >i guess you cant do a bios password reset then Armando_ >You can reach our repair center at (877) 766-9711 to get the unit serviced. Buehla Grainger >har har har har Armando_ >The Hours of Operationare: Armando_ >Mon-Fri 7:00AM -7:00 PM, Sat 8:00 AM – 2:00 PM PST Armando_ >It has been pleasure assisting you. Armando_ >Please feel free to get back to us for further assistance.
Armando_ >Good-bye and thank you for contacting Sony Online Support.